Shipping Details

At Pupstreet Wear, we take pride in stocking all of the items we sell and ensuring that they are shipped directly from our location in Canada. We understand the importance of timely order processing and shipping, and we strive to provide the best service possible to our customers.

Order Processing

Our dedicated team works diligently to process orders during business days, which include Monday to Saturday (except holidays). The processing time for your order may vary but typically takes between 1-3 business days. During this time, we carefully check each product to ensure that there are no missing items. Once the products are checked, we proceed with packaging and shipping your order.

Shipping Information

It is crucial that you provide accurate shipping details when submitting your order for payment. Pupstreet Wear will not be held responsible for any incorrect or missing shipping information provided by you at checkout. We rely on the information you provide to ship your order, and we cannot process any refunds or replacements in such circumstances.

Shipping Address

All orders will be shipped specifically to the address you provide during checkout. It is essential to double-check and ensure that your shipping details are 100% correct before finalizing your order. Any errors or inaccuracies in the shipping address may result in delays or misdelivery of your package.

Refunds and Liability

We understand that accurate and timely shipping is crucial for our customers. However, we cannot be held liable for any delays or issues caused by incorrect shipping information provided by you. It is your responsibility to provide accurate and up-to-date shipping details.

If you have any questions or concerns regarding your order, please reach out to our customer service team. We are here to assist you and ensure a smooth and satisfactory shopping experience.

Pupstreet Wear will not be held responsible for incorrect or missing shipping information that you provide at check out. All orders will be shipped specifically to the address in which you provide.  We will not process any refunds in such circumstances. We are not liable or held accountable for lost or stolen packages after the item has been marked as delivered by the delivery service.  Please ensure the delivery location is in a safe environment. 

If you've made a mistake with the shipping address or want to change an order, please email ASAP with the order # and details along with a contact number in which a representative can reach you at.  Changes cannot be made once your order is shipped. 

All of our shipments include a tracking number and/or a shipment confirmation number which will be emailed to you once your package has been shipped. If the tracking information confirms that the item has been delivered to your delivery address but you have not received your order, please contact the delivery service to investigate the issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Packages may take longer to arrive during these covid times as well as busy times such as holidays.  Please note we do not have control over the logistics of the delivery service once your package is submitted for delivery .

Shipping Fees

Standard shipping fees are determined by Canada Post.  We ship worldwide and express shipping options are available with other delivery services, please email us for details. 

All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process. YOU are liable/responsible for all import duties, customs and taxes applied. Payment of these is required to release your order from customs on arrival. If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Pupstreet Wear will not provide any form of refund nor reship the order. 

All prices stated on the website will be billed in CAD (canadian dollars) at checkout.

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