***NOTE: Please refer to corresponding size chart for proper fitment. For pets with lots of fur, please size up one to compensate for the fur and comfortability.
RETURNS & EXCHANGES
Our Return Policy
If you are not completely delighted with your purchase, items in brand new condition and no signs of wear, with all original packaging, garment tags and labels still attached may be returned within 15 days for STORE CREDIT ONLY. A gift certificate credit code will be sent, to which can be used on our site.
All clearance sale items are considered a ‘Final Sale’ and are not returnable. We reserve the right to issue you a store credit if the exchanged size/item is no longer available.
Please measure your pet accordingly and ensure to use the size chart provided in the product’s page or email us before placing order to enquire about the sizing.
Due to the custom nature of each item, size measurements will vary so it is important to take note of the size outlined in the chart.
Every item fits differently so it is important that you take note of the size chart of that particular item.
All returns/exchanges must be made within 15 days of delivery date. Once received and inspected, we will send you an email to notify you on the receipt of item and a store gift certificate code will be sent to which it can be used on our site. Items returned without their original packaging, tags and worn will not be accepted.
Original shipping charges are non-refundable and you will be responsible for paying your own shipping cost for returning your item as well as shipping costs to have the replacement item sent back to you. We strongly recommend all customers to measure their pets and refer to the size chart of each item to ensure proper fitment and to avoid the unnecessary costs for exchanges.
Please contact us for a return/exchange form to begin your process